FAQS
Below are answers to some of the most common questions we receive about our shop, fridge magnets, orders, shipping, and returns. If you have any other questions not covered here, please contact us at support@lmfrigmag.us or visit our website www.lmfrigmag.us for further assistance.
Q: What products do you offer? A: We specialize in fridge magnets, offering a curated collection of well-crafted, practical, and stylish options. Our fridge magnets are designed to be both functional—holding notes, photos, or small reminders—and aesthetically pleasing, adding a subtle touch of charm to your space. We focus solely on fridge magnets to ensure we deliver quality and attention to detail in every item.
Q: How long does it take to process an order? A: We process all orders within 1 to 3 business days after payment is confirmed. We take care to prepare each order carefully, especially when packaging our fridge magnets to prevent damage, so we ask for your patience as we ensure your items are ready for shipping.
Q: Is shipping free, and how long does delivery take? A: Yes, we offer free shipping on all orders of our fridge magnets, with no additional delivery costs. The estimated delivery time is 7 to 15 days from the date your order is dispatched. Please note that these timelines are estimates, and occasional delays may occur due to unforeseen circumstances beyond our control.
Q: What is your return policy? A: You may return any unused, undamaged fridge magnets within 30 days of receiving your order for a full refund or exchange. The product must be in its original condition, with no scratches, dents, or signs of use. To initiate a return, please contact us via email or our website to request a return authorization.
Q: How long does it take to process a return or refund? A: Once we receive your returned fridge magnets, our team will inspect the item to ensure it meets return eligibility criteria. We process all return requests within 7 business days of receiving the returned item. If approved, a full refund will be issued to your original payment method, or an exchange will be processed based on availability.
Q: Who covers the shipping cost for returns? A: You are responsible for the shipping cost of returning the item, unless the return is due to a defect or error on our part. In cases of defective or incorrect items, we will cover the return shipping cost and issue a full refund or send a replacement at no additional cost.
Q: Can I return custom or personalized fridge magnets? A: We do not offer refunds or returns for custom or personalized fridge magnets, unless they are defective or incorrect. If you have questions about eligibility before purchasing a custom item, please contact us for clarification.
Q: How can I contact you for additional questions? A: For any other questions, concerns, or assistance, please reach out to us at support@lmfrigmag.us or visit our website www.lmfrigmag.us. Our team is ready to help and will respond to your inquiry as soon as possible.